Privacy Policy

Last updated: January 15, 2025

Effective: February 1, 2025

Version 2.1

Introduction

MEX ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the MEX application and related services.

Important: By using MEX, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

Data We Collect

We collect information you provide directly and information generated through your use of MEX:

  • Account information - name, phone number, email address, profile photo
  • Messages and media - content you send and receive (end-to-end encrypted)
  • Transaction data - wallet addresses, transaction history, amounts
  • Device information - device type, OS version, unique device identifiers
  • Location data - approximate location based on IP (precise location only if you permit)

How We Use Your Data

Your information is used exclusively to provide and improve MEX services:

  1. Operate and maintain the MEX platform and messaging infrastructure
  2. Process wallet transactions and financial services
  3. Prevent fraud, abuse, and unauthorized platform activity
  4. Improve performance, reliability, and user support quality
  5. Comply with legal obligations where required by applicable law

We do not sell your personal data to third parties. We do not use your messages for advertising purposes.

Data Sharing

Service Providers: We may share data with trusted third-party providers who assist in operating our platform - including cloud infrastructure, analytics, and customer support services. All providers are bound by strict data processing agreements.

Legal Obligations: We may disclose information when required by law, court order, or governmental authority. We will notify affected users when legally permitted to do so.

Data Retention

We retain personal data only for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. To exercise your rights, contact us at info@mex.chat. We respond to all requests within 30 days.

Security

We use end-to-end encryption for all messages, TLS 1.3 for data in transit, and AES-256 encryption for data at rest. Our infrastructure undergoes regular security audits and penetration testing.

Contact

For privacy-related questions, contact our Data Protection Officer at info@mex.chat.